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FAQ

FREQUENTLY ASKED QUESTIONS

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Do I Really Need to Take the Time to Take My Measurements?

MudgeWare offers a variety of apparel styles from several manufacturers and they each fit the body differently. We encourage you to check out our View Sizing Chart to help you choose the correct size. When in doubt, measure your favorite tee at home and match the measurements to our size chart. Should your measurements fall between two size ranges, we suggest that you order the larger size.

How Do I Care for my New MudgeWare Apparel?

Always turn garment inside out in preparation for a cold machine wash. Tumble dry on low or hang dry. Never iron directly on a printed design, dry clean it or use bleach.

Why Doe My New Tee Smell a Little Strange?

MudgeWare Apparel is printed using state of the art Direct To Garment printers. Compared to regular digital printing our products look way better and last much longer. Sometimes our apparel can smell a little strange because we use environmentally friendly water-based inks that require a pre-treatment with a solution- that smells something like vinegar. The solution is absolutely harmless and that smell should disappear after you wash it. Remember- always turn your shirt inside out before you throw it into the washing machine. Enjoy your new tee!

What Forms of Payment Does MudgeWare Accept?

We accept PayPal, Most Credit Cards and Apple Pay.

When can I Expect to Receive My Order?

Please Keep in Mind that MudgeWare Apparel and Gifts are Printed on Demand- Especially for You. As such, it generally takes more time to process.

For USA Orders:
During off-peak months orders are processed within 3-6 business days and ready for shipping. During peak seasonal months, orders are processed and ready for shipping within 7-10 business days. Please be aware that holidays and weather may also affect shipping time. Unfortunately, We cannot guarantee receipt of order by a specific date, but we will always do our best to ship as quickly as we can.

For International Orders:
Actual shipping time varies depending on location, customs, and other factors beyond our control after leaving the USA. Please be aware that holidays and weather may also affect shipping time. We are not responsible for customs and other international shipping fees.

Please Be advised:
Please double check that you have entered the correct shipping address as we are not responsible for missing orders due to address mistakes by customers. Shipping for orders that are returned to sender due to an incorrect address will be re-shipped after customer pays to ship the package out again.

How do I Return or Exchange an Item?

Each order is custom and printed on demand- especially for you. Therefore we do not accept returns unless there is a defect with the product. However, we do offer Our 14 day exchange policy. In the rare event that an order is shipped with an item that is defective, damaged or wrong- we will offer a replacement item with the exact same design, size, and color of the original item ordered.  If there is a defect and the customer does not want a replacement, a refund will be provided. Unfortunately we can’t offer you a refund or exchange after our 14 day exchange policy has expired.

*** Please do not send items back without contacting us first and receiving a return shipping address as items must be sent back to the address that we specify when you contact us. Items sent back to us in used condition, including washed, stained, etc. will not be exchanged. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.

Here's a Recap:

1. Check our sizing chart! The measurements were supplied by the manufacturers. We want you to be happy with your Apparel when you put it on.
2. Shipping is NOT guaranteed by a specific date, but we do our best to get your order processed as quickly as we can.
3. If there is a problem with your item, contact us within 14 days of delivery and we will work it out!
4. Please remember, designs are shown as computer mock-ups on an electronic display. Actual colors and placement may vary when  printed on our garments and product.
5. Got questions? Email Us

Remember, We take care to provide you with quality items. Our Apparel and Gifts Items are custom printed on demand in the USA just for you! All designs are created and owned by MudgeWare.  Thanks for Your Support.